Roamless
Activation
30 days from first KB of plan use; the running validity cannot be paused. An unactivated fixed Data Plan remains ready for use for 18 months after purchase. Installing the reusable eSIM is separate from consuming data.
Applies to: Fixed country Data Plans (FIX); not Unlimited or pay-as-you-go Credits
Official source ↗Hotspot
Tethering is supported, consumes the same plan allowance and has no separate stated hotspot cap.
Applies to: Fixed Data Plans; supported phone/OS required
Official source ↗Topup
Buy another Data Plan or Unlimited Plan on the same eSIM, or add Roamless Credits for pay-as-you-go use. Unlimited does not auto-renew; only one Unlimited Plan runs at a time. Do not describe buying another plan as extending an existing active fixed validity.
Applies to: Reusable eSIM; fixed, Unlimited and Credits are separate products
Official source ↗Refund
Refund requests may be considered for a device without eSIM support or a carrier-locked device that cannot be unlocked; evidence is requested through in-app support. Temporary solvable connectivity issues do not qualify. After usage starts, remaining pay-as-you-go Credits and the unused portion of a 30-day Data Plan cannot be refunded under the help guidance.
Applies to: Help article explicitly addresses Credits and fixed 30-day Data Plans; not an unconditional Unlimited refund promise
Official source ↗SimOptions
Activation
Selected product cards say the installed eSIM activates automatically on arrival in its covered country. The unused eSIM expires after one year.
Applies to: Selected Switzerland, Japan, Egypt and UAE SimOptions-labelled SKUs; each card checked separately 2026-11-05
Official source ↗Hotspot
The Switzerland page explicitly permits data sharing. No separate numerical hotspot cap was established.
Applies to: Four selected Switzerland-only data eSIM products checked 2026-11-05
Official source ↗Topup
All eight selected product cards explicitly list top-ups as available. Additional package prices and validity must be checked before buying a top-up.
Applies to: Eight selected SimOptions-labelled product cards; see each plan source, checked 2026-11-05
Official source ↗Refund
Once an eSIM has been emailed, returns or refunds are generally unavailable. A refund or replacement may be requested if activation fails because of a technical problem originating with SimOptions or its telecom provider. Wrong email, incompatible device and change of mind do not qualify.
Applies to: eSIM refund policy, section 5.1; not physical-SIM cancellation rules; checked 2026-11-05
Official source ↗