GigSky
Activation
Fixed-plan validity begins when the eSIM connects to a supported network in a covered country. Enable the eSIM as mobile data with roaming when ready; keep it off to avoid early activation. Once activated, the period continues and cannot be paused. Selected product-dialog marketing mentions activation within the next year, but the exact purchase-to-activation deadline was not independently established in the fixed-plan help article; confirm before purchase.
Applies to: Selected Canada and Australia Standard fixed-data plans; first supported-network connection trigger, not purchase or installation by itself.
Official source ↗Hotspot
Hotspot is supported when the device supports Personal Hotspot or Mobile Hotspot. Connected devices consume the same plan balance. No separate numerical cap was established; this does not add unlimited data to a fixed package.
Applies to: General GigSky hotspot support applied to these paid Standard fixed-data packages; no unlimited-plan throttling rule imported.
Official source ↗Topup
Fixed plans can have available top-ups purchased through the app or web app before or after data exhaustion; availability and prices depend on the selected plan. A new prepaid plan can also be added to the existing eSIM. Prepaid travel plans do not automatically renew; monthly subscriptions such as GigSky One are separate. Unused data expires when the original validity ends; no rollover or extension is guaranteed here.
Applies to: Paid Standard fixed-data plans; top-up availability must be checked in account. Complimentary Visa restrictions and GigSky One subscription terms are separate.
Official source ↗Refund
Eligible refunds can be requested in app or web Transaction History. Eligibility is determined during the request process and each purchase is reviewed; approval is not guaranteed. Available refund options may be GigSky Credit or the original payment method. Original-payment refunds may take several business days depending on the bank; issued credit is available immediately. No fixed eligibility time window or usage threshold was established for these SKUs.
Applies to: Paid Canada and Australia Standard plans; complimentary Visa plans excluded from refund eligibility, not used as catalog prices.
Official source ↗Saily
Activation
Install and activate within 180 days of purchase. Normal activation occurs automatically on arrival and connection to a supported network with the eSIM installed and roaming enabled. If unused after 180 days, the plan activates automatically.
Applies to: Saily data plans
Official source ↗Hotspot
iOS and Android tethering is supported. Shared usage is deducted from the same eSIM balance and remains subject to the fair-use policy; no separate hotspot cap is stated in this help article.
Applies to: Saily data plans; device and operating-system support required
Official source ↗Topup
Additional data plans can be bought in the Saily app: select eSIM, Add data, destination, and plan. Available packages and prices must be checked in the app.
Applies to: Saily app
Official source ↗Refund
A full refund can be requested within 30 days if the eSIM has not been installed or the data plan has not been activated. After installation and activation, full refunds are not guaranteed. Partial or full refunds may be considered for Saily-related quality problems preventing substantial use, or an activated plan with more than 99% data remaining. Subject to terms.
Applies to: Refund requests; not an unconditional money-back guarantee
Official source ↗