Activation
Fixed-plan validity begins when the eSIM connects to a supported network in a covered country. Enable the eSIM as mobile data with roaming when ready; keep it off to avoid early activation. Once activated, the period continues and cannot be paused. Selected product-dialog marketing mentions activation within the next year, but the exact purchase-to-activation deadline was not independently established in the fixed-plan help article; confirm before purchase.
Applies to: Selected Canada and Australia Standard fixed-data plans; first supported-network connection trigger, not purchase or installation by itself..
Official terms ↗Hotspot
Hotspot is supported when the device supports Personal Hotspot or Mobile Hotspot. Connected devices consume the same plan balance. No separate numerical cap was established; this does not add unlimited data to a fixed package.
Applies to: General GigSky hotspot support applied to these paid Standard fixed-data packages; no unlimited-plan throttling rule imported..
Official terms ↗Topup
Fixed plans can have available top-ups purchased through the app or web app before or after data exhaustion; availability and prices depend on the selected plan. A new prepaid plan can also be added to the existing eSIM. Prepaid travel plans do not automatically renew; monthly subscriptions such as GigSky One are separate. Unused data expires when the original validity ends; no rollover or extension is guaranteed here.
Applies to: Paid Standard fixed-data plans; top-up availability must be checked in account. Complimentary Visa restrictions and GigSky One subscription terms are separate..
Official terms ↗Refund
Eligible refunds can be requested in app or web Transaction History. Eligibility is determined during the request process and each purchase is reviewed; approval is not guaranteed. Available refund options may be GigSky Credit or the original payment method. Original-payment refunds may take several business days depending on the bank; issued credit is available immediately. No fixed eligibility time window or usage threshold was established for these SKUs.
Applies to: Paid Canada and Australia Standard plans; complimentary Visa plans excluded from refund eligibility, not used as catalog prices..
Official terms ↗This is a source-based overview. Product-specific terms can differ. We have not measured this provider’s network speed, support response or checkout experience.
