BNESIM
Activation
Product details say instant activation. Germany FAQ specifically says expiring validity starts at purchase unless a future activation date is scheduled. The same page also has general arrival/first-connection marketing text; use the specific validity FAQ and confirm booking dates. France exact start event remains unconfirmed; do not assume arrival.
Applies to: Germany selected expiring plans; France instant activation only confirmed by product details
Official source ↗Hotspot
Germany explicitly supports hotspot/tethering on expiring fixed plans. Generic FAQ says most plans support sharing; France selected-product eligibility remains unknown. Unlimited-plan hotspot restrictions are not applied to fixed plans. No separate numerical cap established.
Applies to: Germany fixed plans confirmed; France unknown; general FAQ corroborates only most-plan support
Official source ↗Topup
Selected local product details list secure top-up. Germany guide allows app top-up without installing a new eSIM. Keep Auto-renewal disabled for one-time use; enabling it renews at expiry or data exhaustion. Unused expiring data is not converted into lifetime data by buying a non-expiring balance. Checkout and the default renewal-toggle state were not verified; confirm Auto-renewal OFF before payment. These SKUs are not inherently nonrenewing.
Applies to: Expiring30-day local plans; no verified top-up prices or unused-data rollover guarantee
Official source ↗Refund
Request within 14 days. Eligible reasons include unresolved technical issues after support troubleshooting, unused mistaken purchase, incompatible/locked device or payment without delivery. Usage above 10% and digital-service restrictions under local regulations exclude refunds. Review is case by case; using less does not guarantee eligibility. BNE Wallet credit is primary; original-payment refund can be requested. Processing after approval: wallet24hours, original payment3businessdays, with bank/provider completion potentially up to30days.
Applies to: Article16 Data eSIM Services; lifetime nonactivation clause not generalized to these expiring plans
Official source ↗GigSky
Activation
Fixed-plan validity begins when the eSIM connects to a supported network in a covered country. Enable the eSIM as mobile data with roaming when ready; keep it off to avoid early activation. Once activated, the period continues and cannot be paused. Selected product-dialog marketing mentions activation within the next year, but the exact purchase-to-activation deadline was not independently established in the fixed-plan help article; confirm before purchase.
Applies to: Selected Canada and Australia Standard fixed-data plans; first supported-network connection trigger, not purchase or installation by itself.
Official source ↗Hotspot
Hotspot is supported when the device supports Personal Hotspot or Mobile Hotspot. Connected devices consume the same plan balance. No separate numerical cap was established; this does not add unlimited data to a fixed package.
Applies to: General GigSky hotspot support applied to these paid Standard fixed-data packages; no unlimited-plan throttling rule imported.
Official source ↗Topup
Fixed plans can have available top-ups purchased through the app or web app before or after data exhaustion; availability and prices depend on the selected plan. A new prepaid plan can also be added to the existing eSIM. Prepaid travel plans do not automatically renew; monthly subscriptions such as GigSky One are separate. Unused data expires when the original validity ends; no rollover or extension is guaranteed here.
Applies to: Paid Standard fixed-data plans; top-up availability must be checked in account. Complimentary Visa restrictions and GigSky One subscription terms are separate.
Official source ↗Refund
Eligible refunds can be requested in app or web Transaction History. Eligibility is determined during the request process and each purchase is reviewed; approval is not guaranteed. Available refund options may be GigSky Credit or the original payment method. Original-payment refunds may take several business days depending on the bank; issued credit is available immediately. No fixed eligibility time window or usage threshold was established for these SKUs.
Applies to: Paid Canada and Australia Standard plans; complimentary Visa plans excluded from refund eligibility, not used as catalog prices.
Official source ↗