Activation
Product details say instant activation. Germany FAQ specifically says expiring validity starts at purchase unless a future activation date is scheduled. The same page also has general arrival/first-connection marketing text; use the specific validity FAQ and confirm booking dates. France exact start event remains unconfirmed; do not assume arrival.
Applies to: Germany selected expiring plans; France instant activation only confirmed by product details.
Official terms ↗Hotspot
Germany explicitly supports hotspot/tethering on expiring fixed plans. Generic FAQ says most plans support sharing; France selected-product eligibility remains unknown. Unlimited-plan hotspot restrictions are not applied to fixed plans. No separate numerical cap established.
Applies to: Germany fixed plans confirmed; France unknown; general FAQ corroborates only most-plan support.
Official terms ↗Topup
Selected local product details list secure top-up. Germany guide allows app top-up without installing a new eSIM. Keep Auto-renewal disabled for one-time use; enabling it renews at expiry or data exhaustion. Unused expiring data is not converted into lifetime data by buying a non-expiring balance. Checkout and the default renewal-toggle state were not verified; confirm Auto-renewal OFF before payment. These SKUs are not inherently nonrenewing.
Applies to: Expiring30-day local plans; no verified top-up prices or unused-data rollover guarantee.
Official terms ↗Refund
Request within 14 days. Eligible reasons include unresolved technical issues after support troubleshooting, unused mistaken purchase, incompatible/locked device or payment without delivery. Usage above 10% and digital-service restrictions under local regulations exclude refunds. Review is case by case; using less does not guarantee eligibility. BNE Wallet credit is primary; original-payment refund can be requested. Processing after approval: wallet24hours, original payment3businessdays, with bank/provider completion potentially up to30days.
Applies to: Article16 Data eSIM Services; lifetime nonactivation clause not generalized to these expiring plans.
Official terms ↗This is a source-based overview. Product-specific terms can differ. We have not measured this provider’s network speed, support response or checkout experience.
