FlexiRoam
Activation
Choose manual activation or schedule a date within 90 days after purchase. If neither is selected, the plan automatically activates after 90 days. Automatically activated unused plans are not eligible for non-activation refunds or compensation.
Applies to: Standard plan activation help; six selected local fixed plans checked 2026-11-05; confirm purchased booking date
Official source ↗Hotspot
FlexiRoam eSIM supports sharing mobile data via hotspot/tethering. No separate numerical hotspot cap was established in the general eSIM help article.
Applies to: FlexiRoam eSIM; unlimited-plan fair use is not substituted for these fixed plans
Official source ↗Topup
The validity help says a new plan must be purchased when validity ends. Whether a purchase extends the original balance or behaves as an in-place top-up was not established for these SKUs.
Applies to: Selected Singapore/Malaysia fixed plans; no annual-plan rollover claim
Official source ↗Refund
Refunds depend on the issue and usage, with a 5% administrative fee. Report problems during the trip and request within 120 days of purchase. Unresolved FlexiRoam technical failures can qualify for full or partial refunds; wallet credits apply in many cases. Original-payment refunds are limited to confirmed provider-origin failures unresolved during travel or verified fraud/hacking. Unused expired balances, incompatible/locked devices and installed or activated accidental purchases are excluded.
Applies to: Policy updated 1 September 2026; conditional eligibility, not an unconditional cash-back guarantee
Official source ↗Saily
Activation
Install and activate within 180 days of purchase. Normal activation occurs automatically on arrival and connection to a supported network with the eSIM installed and roaming enabled. If unused after 180 days, the plan activates automatically.
Applies to: Saily data plans
Official source ↗Hotspot
iOS and Android tethering is supported. Shared usage is deducted from the same eSIM balance and remains subject to the fair-use policy; no separate hotspot cap is stated in this help article.
Applies to: Saily data plans; device and operating-system support required
Official source ↗Topup
Additional data plans can be bought in the Saily app: select eSIM, Add data, destination, and plan. Available packages and prices must be checked in the app.
Applies to: Saily app
Official source ↗Refund
A full refund can be requested within 30 days if the eSIM has not been installed or the data plan has not been activated. After installation and activation, full refunds are not guaranteed. Partial or full refunds may be considered for Saily-related quality problems preventing substantial use, or an activated plan with more than 99% data remaining. Subject to terms.
Applies to: Refund requests; not an unconditional money-back guarantee
Official source ↗