Activation
Choose manual activation or schedule a date within 90 days after purchase. If neither is selected, the plan automatically activates after 90 days. Automatically activated unused plans are not eligible for non-activation refunds or compensation.
Applies to: Standard plan activation help; six selected local fixed plans checked 2026-11-05; confirm purchased booking date.
Official terms ↗Hotspot
FlexiRoam eSIM supports sharing mobile data via hotspot/tethering. No separate numerical hotspot cap was established in the general eSIM help article.
Applies to: FlexiRoam eSIM; unlimited-plan fair use is not substituted for these fixed plans.
Official terms ↗Topup
The validity help says a new plan must be purchased when validity ends. Whether a purchase extends the original balance or behaves as an in-place top-up was not established for these SKUs.
Applies to: Selected Singapore/Malaysia fixed plans; no annual-plan rollover claim.
Official terms ↗Refund
Refunds depend on the issue and usage, with a 5% administrative fee. Report problems during the trip and request within 120 days of purchase. Unresolved FlexiRoam technical failures can qualify for full or partial refunds; wallet credits apply in many cases. Original-payment refunds are limited to confirmed provider-origin failures unresolved during travel or verified fraud/hacking. Unused expired balances, incompatible/locked devices and installed or activated accidental purchases are excluded.
Applies to: Policy updated 1 September 2026; conditional eligibility, not an unconditional cash-back guarantee.
Official terms ↗This is a source-based overview. Product-specific terms can differ. We have not measured this provider’s network speed, support response or checkout experience.
