Maya Mobile
Activation
Plan Details states activation on connection to the network. Each day is a full 24-hour period from plan start. No customer-facing unused-purchase activation deadline was established.
Applies to: Current 3/7/14/30-day Global land-data passes; not Legacy Maya
Official source ↗Hotspot
Personal hotspot and tethering are included without a stated separate data cap. Commercial resale and fixed home or office broadband replacement are prohibited.
Applies to: Current Global land-data passes
Official source ↗Refund
Unused data plans can qualify within 30 days of purchase, less processing fees. An activated unusable plan caused by Maya can qualify if not fixed within 10 days of the request; qualifying partial network failure can allow a proportional refund. Requests and troubleshooting requirements apply.
Applies to: Current Maya terms; individual eligibility and deadlines apply
Official source ↗RedteaGO
Activation
The product requires activation within 30 days and says an expired order is unavailable and non-refundable. Current FAQ recommends installation on the day of departure with internet; the quick guide says install and activate before departure, then connect on arrival. The precise event that starts the selected validity clock was not established in the checked current sources; confirm it for the purchased plan.
Applies to: selected country data-only fixed plans
Official source ↗Hotspot
Country pages advertise hotspot sharing. It draws from the fixed total data balance; no separate tethering cap was established. No unlimited hotspot or unlimited-data claim is made for these fixed plans. Japan 10 GB/60 days and 20 GB/90 days specifically require all eSIM APN settings to be vmobile.jp for hotspot; this setting was not established for the other selected products.
Applies to: selected fixed data-only country plans
Official source ↗Refund
For provider-caused technical problems preventing activation or normal use, refund or replacement requests must be made within 30 days of purchase, with cooperation in troubleshooting and supporting evidence. Expired unused data is forfeited and is non-refundable, non-extendable and non-transferable. Activated accidental purchases are treated as used unless otherwise explicitly stated; this is not an unconditional refund promise.
Applies to: provider-caused technical failures and expired plans
Official source ↗