BNESIM
Activation
Product details say instant activation. Germany FAQ specifically says expiring validity starts at purchase unless a future activation date is scheduled. The same page also has general arrival/first-connection marketing text; use the specific validity FAQ and confirm booking dates. France exact start event remains unconfirmed; do not assume arrival.
Applies to: Germany selected expiring plans; France instant activation only confirmed by product details
Official source ↗Hotspot
Germany explicitly supports hotspot/tethering on expiring fixed plans. Generic FAQ says most plans support sharing; France selected-product eligibility remains unknown. Unlimited-plan hotspot restrictions are not applied to fixed plans. No separate numerical cap established.
Applies to: Germany fixed plans confirmed; France unknown; general FAQ corroborates only most-plan support
Official source ↗Topup
Selected local product details list secure top-up. Germany guide allows app top-up without installing a new eSIM. Keep Auto-renewal disabled for one-time use; enabling it renews at expiry or data exhaustion. Unused expiring data is not converted into lifetime data by buying a non-expiring balance. Checkout and the default renewal-toggle state were not verified; confirm Auto-renewal OFF before payment. These SKUs are not inherently nonrenewing.
Applies to: Expiring30-day local plans; no verified top-up prices or unused-data rollover guarantee
Official source ↗Refund
Request within 14 days. Eligible reasons include unresolved technical issues after support troubleshooting, unused mistaken purchase, incompatible/locked device or payment without delivery. Usage above 10% and digital-service restrictions under local regulations exclude refunds. Review is case by case; using less does not guarantee eligibility. BNE Wallet credit is primary; original-payment refund can be requested. Processing after approval: wallet24hours, original payment3businessdays, with bank/provider completion potentially up to30days.
Applies to: Article16 Data eSIM Services; lifetime nonactivation clause not generalized to these expiring plans
Official source ↗Maya Mobile
Activation
Plan Details states activation on connection to the network. Each day is a full 24-hour period from plan start. No customer-facing unused-purchase activation deadline was established.
Applies to: Current 3/7/14/30-day Global land-data passes; not Legacy Maya
Official source ↗Hotspot
Personal hotspot and tethering are included without a stated separate data cap. Commercial resale and fixed home or office broadband replacement are prohibited.
Applies to: Current Global land-data passes
Official source ↗Refund
Unused data plans can qualify within 30 days of purchase, less processing fees. An activated unusable plan caused by Maya can qualify if not fixed within 10 days of the request; qualifying partial network failure can allow a proportional refund. Requests and troubleshooting requirements apply.
Applies to: Current Maya terms; individual eligibility and deadlines apply
Official source ↗