Activation
Install with internet in advance, then activate at the destination. The current start guide says paid validity begins with the first MB of data there, not purchase or installation. The selected Standard cards and current help show 365 days from first use; confirm the exact purchased plan.
Applies to: selected paid Standard country plans.
Official terms ↗Unused Expiry
Terms give a paid plan order one year from purchase; the benefit may be lost afterward without refund. This purchase deadline is separate from the fresh 365-day active-validity quote. Confirm the selected order before buying far in advance.
Applies to: paid orders before activation; separate from active plan validity.
Official terms ↗Hotspot
Hotspot is supported and draws from the fixed total data balance. No separate tethering cap was established for these fixed plans. Unlimited-plan daily speed rules were not applied.
Applies to: selected fixed Standard plans.
Official terms ↗Fixed Data
Total allowance, not a daily refill. Terms end service at allowance exhaustion or validity expiry, whichever comes first. Each use is rounded to the nearest megabyte.
Applies to: selected fixed Standard plans.
Official terms ↗Calls Sms
Data-plan prices do not include a phone number, ordinary cellular calls, emergency calls or SMS. Internet calling may use data where networks and local rules allow. Separate Kolet calling features are not included in these quotes.
Applies to: selected data plans.
Official terms ↗Refund
Terms allow a full order refund request within 30 days if the eSIM is not installed or the plan is not activated. Eligibility is checked; an activated plan with less than 1% consumed may be considered for a partial refund. This is not an unconditional money-back promise.
Applies to: eligible non-activated paid orders.
Official terms ↗Tax Currency
Fresh public English website EUR quote for a Standard fixed plan. Terms state euro prices include all taxes and VAT. The advertised 10% code was not applied; no FX conversion, account, purchase or checkout total was verified.
Applies to: fresh public EUR website quotes.
Official terms ↗Coverage
Country network dialogs list Liberty and Claro for Costa Rica; Telefonica Panama and Mas Movil (Cable & Wireless) for Panama; NTT Docomo and SoftBank for Japan. Named networks and 4G/5G labels do not guarantee reception or speed at every stop.
Applies to: Costa Rica, Panama and Japan selected Standard plans.
Official terms ↗Unused Credit
Current help permits conversion of unused regular-plan data, including expired plans, into app-only Koins valid for 3 years. Conversion stops an active plan; credits and unused data are not cash-refundable. Gift and travel-partner offers are excluded. Terms separately describe expired unused data as lost, so confirm current conversion eligibility in the app.
Applies to: eligible regular paid plans; gift and partner-offer exclusions apply.
Official terms ↗Selected Validity
The selected fresh Standard country cards, dedicated start guide and current general FAQ show 365 days. Validity begins with first data use at the destination; this active duration is separate from the paid-order purchase deadline. Confirm the purchased product.
Applies to: selected Standard country quotes.
Official terms ↗This is a source-based overview. Product-specific terms can differ. We have not measured this provider’s network speed, support response or checkout experience.
