FlexiRoam
Activation
Choose manual activation or schedule a date within 90 days after purchase. If neither is selected, the plan automatically activates after 90 days. Automatically activated unused plans are not eligible for non-activation refunds or compensation.
Applies to: Standard plan activation help; six selected local fixed plans checked 2026-11-05; confirm purchased booking date
Official source ↗Hotspot
FlexiRoam eSIM supports sharing mobile data via hotspot/tethering. No separate numerical hotspot cap was established in the general eSIM help article.
Applies to: FlexiRoam eSIM; unlimited-plan fair use is not substituted for these fixed plans
Official source ↗Topup
The validity help says a new plan must be purchased when validity ends. Whether a purchase extends the original balance or behaves as an in-place top-up was not established for these SKUs.
Applies to: Selected Singapore/Malaysia fixed plans; no annual-plan rollover claim
Official source ↗Refund
Refunds depend on the issue and usage, with a 5% administrative fee. Report problems during the trip and request within 120 days of purchase. Unresolved FlexiRoam technical failures can qualify for full or partial refunds; wallet credits apply in many cases. Original-payment refunds are limited to confirmed provider-origin failures unresolved during travel or verified fraud/hacking. Unused expired balances, incompatible/locked devices and installed or activated accidental purchases are excluded.
Applies to: Policy updated 1 September 2026; conditional eligibility, not an unconditional cash-back guarantee
Official source ↗Maya Mobile
Activation
Plan Details states activation on connection to the network. Each day is a full 24-hour period from plan start. No customer-facing unused-purchase activation deadline was established.
Applies to: Current 3/7/14/30-day Global land-data passes; not Legacy Maya
Official source ↗Hotspot
Personal hotspot and tethering are included without a stated separate data cap. Commercial resale and fixed home or office broadband replacement are prohibited.
Applies to: Current Global land-data passes
Official source ↗Refund
Unused data plans can qualify within 30 days of purchase, less processing fees. An activated unusable plan caused by Maya can qualify if not fixed within 10 days of the request; qualifying partial network failure can allow a proportional refund. Requests and troubleshooting requirements apply.
Applies to: Current Maya terms; individual eligibility and deadlines apply
Official source ↗