eSIM4Travel
Activation
Install before departure if convenient. Validity starts when the eSIM connects to a supported network; activate within 90 days after purchase.
Applies to: Selected Spain and Italy local fixed-data offers; same wording verified on both destination pages
Official source ↗Hotspot
Hotspot is available. Shared usage consumes the plan data allowance; no separate numerical hotspot cap was established.
Applies to: Selected Spain and Italy local fixed-data offers; same wording verified on both destination pages
Official source ↗Topup
Top-up is available. Destination FAQs also allow buying another plan after expiry and describe a newly purchased extension plan activating after the current plan expires. Rollover of unused data was not established.
Applies to: Selected Spain and Italy local offers; top-up prices and rollover not verified
Official source ↗Refund
Request within 2 months of purchase through support and cooperate with troubleshooting. Cancellation or incompatible/locked devices may qualify for full refunds; provider or destination-network failures may qualify for full or partial refunds. Used or expired plans and expired remaining data are excluded; terms also exclude usage above 10%, which does not establish eligibility below that threshold. Eligible refunds return to the original payment method within 5–7 days of approval; final eligibility is reviewed by the provider.
Applies to: Website-purchased data plans and top-ups; refund policy and terms jointly checked 2026-11-05
Official source ↗Roamless
Activation
30 days from first KB of plan use; the running validity cannot be paused. An unactivated fixed Data Plan remains ready for use for 18 months after purchase. Installing the reusable eSIM is separate from consuming data.
Applies to: Fixed country Data Plans (FIX); not Unlimited or pay-as-you-go Credits
Official source ↗Hotspot
Tethering is supported, consumes the same plan allowance and has no separate stated hotspot cap.
Applies to: Fixed Data Plans; supported phone/OS required
Official source ↗Topup
Buy another Data Plan or Unlimited Plan on the same eSIM, or add Roamless Credits for pay-as-you-go use. Unlimited does not auto-renew; only one Unlimited Plan runs at a time. Do not describe buying another plan as extending an existing active fixed validity.
Applies to: Reusable eSIM; fixed, Unlimited and Credits are separate products
Official source ↗Refund
Refund requests may be considered for a device without eSIM support or a carrier-locked device that cannot be unlocked; evidence is requested through in-app support. Temporary solvable connectivity issues do not qualify. After usage starts, remaining pay-as-you-go Credits and the unused portion of a 30-day Data Plan cannot be refunded under the help guidance.
Applies to: Help article explicitly addresses Credits and fixed 30-day Data Plans; not an unconditional Unlimited refund promise
Official source ↗