BetterRoaming
Activation
Country FAQ says automatic activation on arrival, or immediate activation when already at the destination. Generic terms say activation is typically instant unless a delayed-activation option is selected. Confirm the purchase-specific start setting before paying; installation alone is not a verified start rule.
Applies to: all selected fixed smartphone plans
Official source ↗Hotspot
Hotspot support and any separate tethering cap were not established in the checked smartphone sources.
Applies to: all selected fixed smartphone plans
Official source ↗Refund
Terms provide EU/UK consumers a 14-day withdrawal period and Brazil consumers 7 days. If activation was requested and the plan was used, refunds may be reduced for allowance used or validity elapsed. Other mandatory rights and qualifying provider-failure remedies may apply; no universal full-refund promise.
Applies to: eligible consumers; statutory conditions apply
Official source ↗FlexiRoam
Activation
Choose manual activation or schedule a date within 90 days after purchase. If neither is selected, the plan automatically activates after 90 days. Automatically activated unused plans are not eligible for non-activation refunds or compensation.
Applies to: Standard plan activation help; six selected local fixed plans checked 2026-11-05; confirm purchased booking date
Official source ↗Hotspot
FlexiRoam eSIM supports sharing mobile data via hotspot/tethering. No separate numerical hotspot cap was established in the general eSIM help article.
Applies to: FlexiRoam eSIM; unlimited-plan fair use is not substituted for these fixed plans
Official source ↗Topup
The validity help says a new plan must be purchased when validity ends. Whether a purchase extends the original balance or behaves as an in-place top-up was not established for these SKUs.
Applies to: Selected Singapore/Malaysia fixed plans; no annual-plan rollover claim
Official source ↗Refund
Refunds depend on the issue and usage, with a 5% administrative fee. Report problems during the trip and request within 120 days of purchase. Unresolved FlexiRoam technical failures can qualify for full or partial refunds; wallet credits apply in many cases. Original-payment refunds are limited to confirmed provider-origin failures unresolved during travel or verified fraud/hacking. Unused expired balances, incompatible/locked devices and installed or activated accidental purchases are excluded.
Applies to: Policy updated 1 September 2026; conditional eligibility, not an unconditional cash-back guarantee
Official source ↗