MobiMatter
Activation
The checked IIJ Japan 20/50 GB products activate on first data use and expire if not activated within two months of purchase. Android users must configure APN manually.
Applies to: IIJ Japan 20 GB / 50 GB 30-day SKUs checked 2026-11-05
Official source ↗Hotspot
Hotspot is explicitly available on the six checked products. No separate numerical hotspot allowance was found in their descriptions.
Applies to: Only the six individually verified IIJ Japan, Sparks Egypt Premium and NextLink UAE SKUs in this snapshot; see per-plan evidence
Official source ↗Topup
Top-up is explicitly unavailable on the checked IIJ Japan 20/50 GB products.
Applies to: IIJ Japan 20 GB / 50 GB 30-day SKUs
Official source ↗Refund
Supplier policies apply. After download or activation, a full or partial refund may apply to genuine malfunction unresolved more than 24 hours after all requested troubleshooting information is provided. Undownloaded/unactivated cancellations can incur supplier fees. Refunds are not guaranteed; wrong activated purchases, expired packages, device-caused loss and performance dissatisfaction are excluded in the stated strict conditions. Contact support promptly.
Applies to: MobiMatter marketplace refund policy; eligibility depends on supplier and circumstances, not an unconditional money-back guarantee
Official source ↗Roamless
Activation
30 days from first KB of plan use; the running validity cannot be paused. An unactivated fixed Data Plan remains ready for use for 18 months after purchase. Installing the reusable eSIM is separate from consuming data.
Applies to: Fixed country Data Plans (FIX); not Unlimited or pay-as-you-go Credits
Official source ↗Hotspot
Tethering is supported, consumes the same plan allowance and has no separate stated hotspot cap.
Applies to: Fixed Data Plans; supported phone/OS required
Official source ↗Topup
Buy another Data Plan or Unlimited Plan on the same eSIM, or add Roamless Credits for pay-as-you-go use. Unlimited does not auto-renew; only one Unlimited Plan runs at a time. Do not describe buying another plan as extending an existing active fixed validity.
Applies to: Reusable eSIM; fixed, Unlimited and Credits are separate products
Official source ↗Refund
Refund requests may be considered for a device without eSIM support or a carrier-locked device that cannot be unlocked; evidence is requested through in-app support. Temporary solvable connectivity issues do not qualify. After usage starts, remaining pay-as-you-go Credits and the unused portion of a 30-day Data Plan cannot be refunded under the help guidance.
Applies to: Help article explicitly addresses Credits and fixed 30-day Data Plans; not an unconditional Unlimited refund promise
Official source ↗