BNESIM
Activation
Product details say instant activation. Germany FAQ specifically says expiring validity starts at purchase unless a future activation date is scheduled. The same page also has general arrival/first-connection marketing text; use the specific validity FAQ and confirm booking dates. France exact start event remains unconfirmed; do not assume arrival.
Applies to: Germany selected expiring plans; France instant activation only confirmed by product details
Official source ↗Hotspot
Germany explicitly supports hotspot/tethering on expiring fixed plans. Generic FAQ says most plans support sharing; France selected-product eligibility remains unknown. Unlimited-plan hotspot restrictions are not applied to fixed plans. No separate numerical cap established.
Applies to: Germany fixed plans confirmed; France unknown; general FAQ corroborates only most-plan support
Official source ↗Topup
Selected local product details list secure top-up. Germany guide allows app top-up without installing a new eSIM. Keep Auto-renewal disabled for one-time use; enabling it renews at expiry or data exhaustion. Unused expiring data is not converted into lifetime data by buying a non-expiring balance. Checkout and the default renewal-toggle state were not verified; confirm Auto-renewal OFF before payment. These SKUs are not inherently nonrenewing.
Applies to: Expiring30-day local plans; no verified top-up prices or unused-data rollover guarantee
Official source ↗Refund
Request within 14 days. Eligible reasons include unresolved technical issues after support troubleshooting, unused mistaken purchase, incompatible/locked device or payment without delivery. Usage above 10% and digital-service restrictions under local regulations exclude refunds. Review is case by case; using less does not guarantee eligibility. BNE Wallet credit is primary; original-payment refund can be requested. Processing after approval: wallet24hours, original payment3businessdays, with bank/provider completion potentially up to30days.
Applies to: Article16 Data eSIM Services; lifetime nonactivation clause not generalized to these expiring plans
Official source ↗Saily
Activation
Install and activate within 180 days of purchase. Normal activation occurs automatically on arrival and connection to a supported network with the eSIM installed and roaming enabled. If unused after 180 days, the plan activates automatically.
Applies to: Saily data plans
Official source ↗Hotspot
iOS and Android tethering is supported. Shared usage is deducted from the same eSIM balance and remains subject to the fair-use policy; no separate hotspot cap is stated in this help article.
Applies to: Saily data plans; device and operating-system support required
Official source ↗Topup
Additional data plans can be bought in the Saily app: select eSIM, Add data, destination, and plan. Available packages and prices must be checked in the app.
Applies to: Saily app
Official source ↗Refund
A full refund can be requested within 30 days if the eSIM has not been installed or the data plan has not been activated. After installation and activation, full refunds are not guaranteed. Partial or full refunds may be considered for Saily-related quality problems preventing substantial use, or an activated plan with more than 99% data remaining. Subject to terms.
Applies to: Refund requests; not an unconditional money-back guarantee
Official source ↗