BetterRoaming
Activation
Country FAQ says automatic activation on arrival, or immediate activation when already at the destination. Generic terms say activation is typically instant unless a delayed-activation option is selected. Confirm the purchase-specific start setting before paying; installation alone is not a verified start rule.
Applies to: all selected fixed smartphone plans
Official source ↗Hotspot
Hotspot support and any separate tethering cap were not established in the checked smartphone sources.
Applies to: all selected fixed smartphone plans
Official source ↗Refund
Terms provide EU/UK consumers a 14-day withdrawal period and Brazil consumers 7 days. If activation was requested and the plan was used, refunds may be reduced for allowance used or validity elapsed. Other mandatory rights and qualifying provider-failure remedies may apply; no universal full-refund promise.
Applies to: eligible consumers; statutory conditions apply
Official source ↗SimOptions
Activation
Selected product cards say the installed eSIM activates automatically on arrival in its covered country. The unused eSIM expires after one year.
Applies to: Selected Switzerland, Japan, Egypt and UAE SimOptions-labelled SKUs; each card checked separately 2026-11-05
Official source ↗Hotspot
The Switzerland page explicitly permits data sharing. No separate numerical hotspot cap was established.
Applies to: Four selected Switzerland-only data eSIM products checked 2026-11-05
Official source ↗Topup
All eight selected product cards explicitly list top-ups as available. Additional package prices and validity must be checked before buying a top-up.
Applies to: Eight selected SimOptions-labelled product cards; see each plan source, checked 2026-11-05
Official source ↗Refund
Once an eSIM has been emailed, returns or refunds are generally unavailable. A refund or replacement may be requested if activation fails because of a technical problem originating with SimOptions or its telecom provider. Wrong email, incompatible device and change of mind do not qualify.
Applies to: eSIM refund policy, section 5.1; not physical-SIM cancellation rules; checked 2026-11-05
Official source ↗