GigSky
Activation
Fixed-plan validity begins when the eSIM connects to a supported network in a covered country. Enable the eSIM as mobile data with roaming when ready; keep it off to avoid early activation. Once activated, the period continues and cannot be paused. Selected product-dialog marketing mentions activation within the next year, but the exact purchase-to-activation deadline was not independently established in the fixed-plan help article; confirm before purchase.
Applies to: Selected Canada and Australia Standard fixed-data plans; first supported-network connection trigger, not purchase or installation by itself.
Official source ↗Hotspot
Hotspot is supported when the device supports Personal Hotspot or Mobile Hotspot. Connected devices consume the same plan balance. No separate numerical cap was established; this does not add unlimited data to a fixed package.
Applies to: General GigSky hotspot support applied to these paid Standard fixed-data packages; no unlimited-plan throttling rule imported.
Official source ↗Topup
Fixed plans can have available top-ups purchased through the app or web app before or after data exhaustion; availability and prices depend on the selected plan. A new prepaid plan can also be added to the existing eSIM. Prepaid travel plans do not automatically renew; monthly subscriptions such as GigSky One are separate. Unused data expires when the original validity ends; no rollover or extension is guaranteed here.
Applies to: Paid Standard fixed-data plans; top-up availability must be checked in account. Complimentary Visa restrictions and GigSky One subscription terms are separate.
Official source ↗Refund
Eligible refunds can be requested in app or web Transaction History. Eligibility is determined during the request process and each purchase is reviewed; approval is not guaranteed. Available refund options may be GigSky Credit or the original payment method. Original-payment refunds may take several business days depending on the bank; issued credit is available immediately. No fixed eligibility time window or usage threshold was established for these SKUs.
Applies to: Paid Canada and Australia Standard plans; complimentary Visa plans excluded from refund eligibility, not used as catalog prices.
Official source ↗Maya Mobile
Activation
Plan Details states activation on connection to the network. Each day is a full 24-hour period from plan start. No customer-facing unused-purchase activation deadline was established.
Applies to: Current 3/7/14/30-day Global land-data passes; not Legacy Maya
Official source ↗Hotspot
Personal hotspot and tethering are included without a stated separate data cap. Commercial resale and fixed home or office broadband replacement are prohibited.
Applies to: Current Global land-data passes
Official source ↗Refund
Unused data plans can qualify within 30 days of purchase, less processing fees. An activated unusable plan caused by Maya can qualify if not fixed within 10 days of the request; qualifying partial network failure can allow a proportional refund. Requests and troubleshooting requirements apply.
Applies to: Current Maya terms; individual eligibility and deadlines apply
Official source ↗