eSIM4Travel
Activation
Install before departure if convenient. Validity starts when the eSIM connects to a supported network; activate within 90 days after purchase.
Applies to: Selected Spain and Italy local fixed-data offers; same wording verified on both destination pages
Official source ↗Hotspot
Hotspot is available. Shared usage consumes the plan data allowance; no separate numerical hotspot cap was established.
Applies to: Selected Spain and Italy local fixed-data offers; same wording verified on both destination pages
Official source ↗Topup
Top-up is available. Destination FAQs also allow buying another plan after expiry and describe a newly purchased extension plan activating after the current plan expires. Rollover of unused data was not established.
Applies to: Selected Spain and Italy local offers; top-up prices and rollover not verified
Official source ↗Refund
Request within 2 months of purchase through support and cooperate with troubleshooting. Cancellation or incompatible/locked devices may qualify for full refunds; provider or destination-network failures may qualify for full or partial refunds. Used or expired plans and expired remaining data are excluded; terms also exclude usage above 10%, which does not establish eligibility below that threshold. Eligible refunds return to the original payment method within 5–7 days of approval; final eligibility is reviewed by the provider.
Applies to: Website-purchased data plans and top-ups; refund policy and terms jointly checked 2026-11-05
Official source ↗Maya Mobile
Activation
Plan Details states activation on connection to the network. Each day is a full 24-hour period from plan start. No customer-facing unused-purchase activation deadline was established.
Applies to: Current 3/7/14/30-day Global land-data passes; not Legacy Maya
Official source ↗Hotspot
Personal hotspot and tethering are included without a stated separate data cap. Commercial resale and fixed home or office broadband replacement are prohibited.
Applies to: Current Global land-data passes
Official source ↗Refund
Unused data plans can qualify within 30 days of purchase, less processing fees. An activated unusable plan caused by Maya can qualify if not fixed within 10 days of the request; qualifying partial network failure can allow a proportional refund. Requests and troubleshooting requirements apply.
Applies to: Current Maya terms; individual eligibility and deadlines apply
Official source ↗