MobiMatter
Activation
The checked IIJ Japan 20/50 GB products activate on first data use and expire if not activated within two months of purchase. Android users must configure APN manually.
Applies to: IIJ Japan 20 GB / 50 GB 30-day SKUs checked 2026-11-05
Official source ↗Hotspot
Hotspot is explicitly available on the six checked products. No separate numerical hotspot allowance was found in their descriptions.
Applies to: Only the six individually verified IIJ Japan, Sparks Egypt Premium and NextLink UAE SKUs in this snapshot; see per-plan evidence
Official source ↗Topup
Top-up is explicitly unavailable on the checked IIJ Japan 20/50 GB products.
Applies to: IIJ Japan 20 GB / 50 GB 30-day SKUs
Official source ↗Refund
Supplier policies apply. After download or activation, a full or partial refund may apply to genuine malfunction unresolved more than 24 hours after all requested troubleshooting information is provided. Undownloaded/unactivated cancellations can incur supplier fees. Refunds are not guaranteed; wrong activated purchases, expired packages, device-caused loss and performance dissatisfaction are excluded in the stated strict conditions. Contact support promptly.
Applies to: MobiMatter marketplace refund policy; eligibility depends on supplier and circumstances, not an unconditional money-back guarantee
Official source ↗Saily
Activation
Install and activate within 180 days of purchase. Normal activation occurs automatically on arrival and connection to a supported network with the eSIM installed and roaming enabled. If unused after 180 days, the plan activates automatically.
Applies to: Saily data plans
Official source ↗Hotspot
iOS and Android tethering is supported. Shared usage is deducted from the same eSIM balance and remains subject to the fair-use policy; no separate hotspot cap is stated in this help article.
Applies to: Saily data plans; device and operating-system support required
Official source ↗Topup
Additional data plans can be bought in the Saily app: select eSIM, Add data, destination, and plan. Available packages and prices must be checked in the app.
Applies to: Saily app
Official source ↗Refund
A full refund can be requested within 30 days if the eSIM has not been installed or the data plan has not been activated. After installation and activation, full refunds are not guaranteed. Partial or full refunds may be considered for Saily-related quality problems preventing substantial use, or an activated plan with more than 99% data remaining. Subject to terms.
Applies to: Refund requests; not an unconditional money-back guarantee
Official source ↗