FlexiRoam
Activation
Choose manual activation or schedule a date within 90 days after purchase. If neither is selected, the plan automatically activates after 90 days. Automatically activated unused plans are not eligible for non-activation refunds or compensation.
Applies to: Standard plan activation help; six selected local fixed plans checked 2026-11-05; confirm purchased booking date
Official source ↗Hotspot
FlexiRoam eSIM supports sharing mobile data via hotspot/tethering. No separate numerical hotspot cap was established in the general eSIM help article.
Applies to: FlexiRoam eSIM; unlimited-plan fair use is not substituted for these fixed plans
Official source ↗Topup
The validity help says a new plan must be purchased when validity ends. Whether a purchase extends the original balance or behaves as an in-place top-up was not established for these SKUs.
Applies to: Selected Singapore/Malaysia fixed plans; no annual-plan rollover claim
Official source ↗Refund
Refunds depend on the issue and usage, with a 5% administrative fee. Report problems during the trip and request within 120 days of purchase. Unresolved FlexiRoam technical failures can qualify for full or partial refunds; wallet credits apply in many cases. Original-payment refunds are limited to confirmed provider-origin failures unresolved during travel or verified fraud/hacking. Unused expired balances, incompatible/locked devices and installed or activated accidental purchases are excluded.
Applies to: Policy updated 1 September 2026; conditional eligibility, not an unconditional cash-back guarantee
Official source ↗Nomad
Activation
Installation does not start validity. First supported destination network connection starts the plan; unused plans activate automatically after 60 days. Product installation emails may require manual steps.
Applies to: General Nomad help; confirm purchased package installation instructions.
Official source ↗Hotspot
Tethering generally supported; shared usage consumes plan data. Compatibility can depend on device and local network.
Applies to: Most Nomad eSIMs; exact package-specific numeric hotspot cap not published in captured package text.
Official source ↗